If a Leopards parcel is lost or damaged, start straight away. The Leopards FAQ gives two deadlines: lodge the claim within 10 days of the incident, and put it in writing within 30 days of the booking date. It describes settlement as following a 45-day process with an investigation.
Key takeaways
- Work to whichever deadline comes first: 10 days after the incident or 30 days after booking.
- Save the receipt, tracking screenshots, and photos before you throw any packaging away.
- A parcel is insured only if the shipper asked for it, at 5% of the total value.
- Leopards says it is not liable for losses from late delivery caused by events beyond its control.
The Deadlines at a Glance
These time limits come from the FAQ on the Leopards Courier website, checked in November 2026. Your receipt or account terms may add conditions, so read those as well.
| What you need to do | Time limit |
|---|---|
| Lodge a lost or damaged claim | Within 10 days of the incident |
| Submit the claim in writing | Within 30 days of the booking date |
| Settlement after investigation | A 45-day process, according to Leopards |
| Ask for an address change (shipper only) | Within 24 hours of booking |
The two claim deadlines can overlap. If a parcel is damaged on day 25 after booking, the 30-day limit arrives on day 30, which is before the 10 days after the incident run out.
Who Should Make the Claim
Leopards normally holds the booking details against the person or business that booked the parcel. If you bought from an online store, contact the seller first, because the seller has the receipt and booked the service.
If you booked the parcel yourself, you can start the claim directly with your receipt and CN number.
How to Make a Claim
Keep everything in one place from the start, because you may be asked for the same details more than once.
- 1
Save the evidence
Keep the receipt and take a screenshot of the tracking result. For damage, photograph the parcel, the packaging, and the item.
- 2
Report it by phone
Call (021) 111-300-786 with your CN number. Note the date, the time, and any complaint reference you are given.
- 3
Put it in writing
Send the details to customerservice@leopardscourier.com or use the complaint form on the Leopards website, so there is a dated record.
- 4
Follow up with dates
Keep a simple list of each contact. Refer to your first report whenever you follow up.
What to Include in Your Written Claim
A complete first message is easier to act on than several partial ones.
- CN number, booking date, origin, and destination
- Sender and receiver names and phone numbers
- What happened, and the date you noticed it
- A description and the value of the item, with proof of value if you have it
- Photos of any damage, plus the receipt and tracking screenshot
Insurance and Fragile Items
The Leopards FAQ says a consignment is not insured unless the shipper asks, and that insurance is charged at 5% of the total value. Decide this at booking, because it may not be available afterwards.
Fragile goods should be packed and labelled properly. The same FAQ says Leopards does not take responsibility, accept claims, or provide insurance for fragile goods, so do not assume a damaged fragile item will be paid for.
For international parcels, the FAQ says liability is limited to direct loss, up to US$100 or the value on the airway bill, whichever is less. Insured international parcels are treated differently, so ask before you ship something valuable.
If Tracking Says Delivered but You Do Not Have It
Ask family members, colleagues, and neighbors first. The Leopards FAQ says they can accept a parcel on your behalf, with proof of delivery collected.
If nobody has it, ask Leopards for the proof of delivery. It says it keeps a written record of who received each consignment, when, and where.
Late Parcels and COD Problems
A late parcel is not the same as a lost one. Leopards says it is not liable for damage or loss from late delivery or service interruption caused by events beyond its control, so do not count on a refund for delay alone.
For COD orders, Leopards says it is only responsible for delivery, not the quality of the product, so a wrong or faulty item should go to the seller. If you need the seller's details, the FAQ says to email cod.khi@leopardscourier.com with your name, city, address, and tracking number.
If the address is the problem, the shipper can ask for a change at csdkhi@leopardscourier.com within 24 hours of booking.
Quick answers
Frequently asked questions
How long do I have to claim for a lost Leopards parcel?
The Leopards FAQ says within 10 days of the incident and in writing within 30 days of the booking date. Work to whichever comes first.
How long does a Leopards claim take?
Leopards describes a 45-day process, with the claim settled after investigation.
Can the receiver make a claim?
Start with the person or store that booked the parcel, because they hold the receipt. Ask Leopards if you need to make the claim yourself.
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