First check the latest scan and timestamp, then confirm the destination address and expected service with the sender. If the parcel has passed its quoted window or the status is stale, contact Leopards with the CN number, booking date, origin, destination, weight, and parties’ details ready.
Key takeaways
- Use the tracking timestamp—not only the status label—to judge whether movement has stopped.
- The shipper should handle address-change and formal shipment instructions.
- Leopards’ complaint form requests detailed booking, shipment, shipper, consignee, and issue information.
- Ask for a complaint reference and keep screenshots, receipts, and package photos.
Run These Checks First
Delivery dates are affected by the service booked, route, destination coverage, weekends, holidays, weather, and address quality. Before escalating, verify that the sender’s promised date matches the courier service actually shown on the receipt.
- 1
Open the latest tracking result
Note the exact status, city, date, and time of the newest scan.
- 2
Confirm the booking details
Check the origin, destination, recipient phone, and full address with the sender.
- 3
Check the service promise
Use the booked service and route, not a generic delivery estimate from an online shop.
- 4
Contact support when overdue
If the quoted window has passed or the status appears stuck, contact Leopards support.
Common Causes of Delay
A delay is often operational rather than a lost shipment. The tracking history and support team can narrow the cause.
- Peak-volume periods and public holidays
- Severe weather, road closures, or transport disruption
- Incomplete address, unreachable phone, or closed business
- Remote-area routing or an intercity hub transfer
- COD confirmation or seller-side instruction
- Customs or documentation checks for international shipments
If a Delivery Attempt Failed
The courier can make up to two delivery attempts and may leave information about the nearest location to contact or collect from. Call support promptly to confirm whether redelivery or branch collection is available.
Do not assume that an address can be changed by the receiver. Address changes must generally be requested by the shipper.
How to File a Useful Complaint
A complete complaint is easier to investigate. Prepare the consignment number, origin, destination, booking date, weight, shipper, consignee, contact details, service type, issue type, complaint city, and comments.
- CN number and receipt photo
- Latest tracking screenshot
- Booking date, route, weight, and pieces
- Sender and recipient names and phone numbers
- Clear timeline of calls and delivery attempts
- Photos of damage, packaging, or labels when relevant
If Tracking Says Delivered but the Parcel Is Missing
Ask everyone at the address, reception, security, and nearby neighbours. Check the receiver name in the result if it is shown. Then contact Leopards and request proof of delivery. Report the problem to the sender or merchant as well because they are the contracting shipper in many transactions.
If the Parcel Is Damaged or Tampered With
Photograph all sides of the package, label, seals, inner packing, and damaged item before discarding anything. Note the delivery time and receiver. Contact the sender and Leopards quickly so the evidence can be reviewed under the applicable booking terms.
Quick answers
Frequently asked questions
How long should I wait before complaining?
Use the promised window for the booked service and route. If that window has passed, or the scan history is unusually stale, contact support rather than relying on a generic estimate.
Can I collect a delayed parcel from a branch?
It may be possible in some cases after coordination. Call support first and confirm the location and required identification before travelling.
Who should request an address change?
The shipper generally must request it. Ask the sender to contact Leopards as soon as possible.
Live parcel result
Ready to check your shipment?
Enter the CN number on our homepage to see the latest tracking result.
Track a Leopards parcel